Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@elite8.co.uk . Please note that returns will need to be sent to the following address: 1 Harlton Court EN9 3DZ 

Items sent back without first requesting a return will not be accepted. We aim to process all refunds within 2 working days of receipt, we cannot process your request until we receive the returned item, which may take a few days depending on your chosen courier.
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You can always contact us for any return question at support@elite8.co.uk .

Damages and issues:
Elite 8 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

 Non-returnable items :
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges :
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@elite8.co.uk .